About us
Volcanics is a brand owned by
WENZHOU KAIWO ELECTRONIC COMMERCE CO. LTD (温州市楷沃电子商务有限公司)
Warehouse Information
Warehouse / Office Address:
Room 304, Shidaihuating Garden
Longwan District
Wenzhou, Zhejiang 325000
China
District: Longwan District
City: Wenzhou
Province: Zhejiang
Postal Code: 325000
Country: China
Contact Information
For customer service, shipping inquiries, return-related questions, or general business communication, please contact us at:
Email: support@goolcanics.com
We aim to respond to inquiries as soon as possible during normal business days.
Shipping Policy
Orders will be processed according to the applicable platform, marketplace, or logistics provider requirements. Shipping time may vary depending on the destination country, carrier service, customs clearance, and local delivery conditions.
For international shipments, customers are responsible for providing accurate shipping information. Delays caused by incorrect addresses, customs inspections, carrier issues, public holidays, or force majeure events may be outside of our control.
Return and Refund Policy
Returns, refunds, and replacements will be handled according to the policy of the marketplace or sales channel where the order was placed.
Customers should contact us at support@goolcanics.com with their order number, issue description, and photos if applicable. We will review the request and provide assistance based on the applicable return or refund policy.
Legal and Compliance Notice
This address and contact information are provided for business communication, warehouse identification, logistics coordination, and customer support purposes.
All transactions, shipping arrangements, returns, refunds, and after-sales services are subject to the applicable laws, marketplace policies, carrier terms, and product-specific requirements.
For any legal, compliance, or policy-related questions, please contact: